Return Policy – Non Warranty Items
NuteShop.com offers a 7 day return policy.
Any item may be returned up to 7 days upon you receiving your order for store credit. Excluding any items that are final sales.
After the 7 day policy is up NuteShop.com reserves the right to charge a 20% restocking fee on products returned.
All returns must be in original condition, unopened and unused. No returns will be accepted if any product is not in its original condition. All returns must have an original sales receipt and a Return Authorization #.
All liquid nutrients, additives, or pest control items are not returnable. Items with a broken seal or that have been altered in any way may not be eligible for return.
All items are backed by the manufacturers warranty. Length of warranty varies between products. Usually between 6 months – 3 years . No warranty items will be accepted without a receipt and a Return Authorization #.
All Warranty items must contain all original parts supplied with the item at the time of purchase, Not having all original parts may void the warranty.
Warranty items must be returned to us at the expense of the customer (No COD shipments will be accepted). We will cover the return shipping costs.
All custom orders or hydroponics systems are not refundable.
All orders will be shipped within 1-3 business days after being placed.
We do not ship during weekends. Orders placed on the weekend will be received Monday morning.
Shipping fees are not refundable under any circumstance.
All orders are shipped with delivery confirmation Billing address must match shipping address on all orders.
We provide free shipping on any orders that are $200 or more not including taxes. All free shipping orders will be shipped via Canada Post “Regular Parcel” Items that are large and require freight are excluded from the free shipping offer.
If any cancellations are required please call (604-826-2277) If shipment has already left please refer to return policy.
In-Store Pick up
Please bring photo ID that matches customer name, address and Credit Card used to pay for order.
Cash, Debit, Visa, MasterCard, E-mail transfer are all acceptable methods of payment. Credit card payment are processed either through Pay Pal or Stripe payment processors.
All goods remain the property of the NuteShop.com until paid for in full.
Orders will not be processed until payment in full has been made and we have received all information necessary to complete your order.